Customer Survey – Advertising

Dear Customer

We all work hard at Word Association to deliver the best possible service to you and your organisation. Sometimes though we will get it wrong. If we do let our standards slip, even in a small way, to anything less than the best, we want to know about it.

Your survey responses are taken very seriously at Word Association. Each survey we receive is discussed at the next team meeting. The relevant member of staff will respond to any specific points. Every quarter the overall results are presented and discussed at our review meetings. Ever increasing targets for the company, each service and member of the team are set annually.

As well as helping us to help you, we will also donate £10 to the charity of your choice from the list below (please click below). Thank you for your help.

Mark Thomas
Chief Executive

Your chosen charity: British Lung Foundation
Cancer Research
Homeless International

Name:

Company:

Project:

Job No:

1 How would you rate us on the following criteria?
For each element of our service please give a score of between 5 and 0, where 5 is excellent, 4 is very good, 3 is good, 2 is average, 1 is poor and 0 is very poor.
 

Excellent
5

4
3
2
1
Very Poor
0
Meeting your objectives
Adding value to your organisation
Suggesting effective ideas and solutions
Meeting deadlines
Keeping to budgets
Managing the project
Providing value for money
Project administration (invoicing etc.)
Ease of doing business with us
How enjoyable it was to do business with us
Letting you know about other services offered by Word Association
Speed/efficiency of service
Creativity
How proactive we are
Our service overall

2 Will you continue to use Word Association in the future?
Yes, definitely
 
Unlikely to
Yes, possibly
 
No
     
Undecided

3 Would you recommend Word Association to others?
Yes, definitely
 
Unlikely to
Yes, possibly
 
No
     
Undecided

4 To what extent did it change the lives of your clients/customers?

Changed it significantly
 
Had no effect
Changed it to some extent
 
Had an adverse effect

5 How did it change lives?

6 How could we have improved on this?

7 How would you rate our Advertising service on the following criteria?
For each element of our service please give a score of between 5 and 0, where 5 is excellent, 4 is very good, 3 is good, 2 is average, 1 is poor and 0 is very poor.
 

Excellent
5

4
3
2
1
Very Poor
0
Creativity
Media selection
Rate negotiation
Value for money

8 Please add any comments you would like to make about our service in the space below

Are you interested in receiving information on any of the following services? (Please tick)

Advertising | Corporate Identity | Events | Marketing Strategy | Media Relations | Publications | Websites

 

 

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