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Tenant report toolkit highlights feedback

TSA_BeechdaleOptima

Vital feedback on the first year of tenant annual reports is highlighted in a handy toolkit for social housing providers. 

Word Association has launched its new, updated free guide to help housing, tenant engagement and communications professionals produce tenant annual reports.  The pack includes a summary of feedback from the National Tenant Organisations in their new report, "First Year Annual Reports to Tenants: Tenant Perspectives. A good start, but could do better".  In their review, the NTOs make recommendations to improve on last year's reports and highlight examples of best practice.  These include two reports produced by Word Association – for Beechdale Community Housing Association and Optima Community Association, which also won a tenant involvement award.

Word Association Chief Executive Mark Thomas said: "The NTOs' feedback will prove invaluable in helping housing providers build on the foundations of last year's reports.  "Their review looks at what they did and didn't like about a wide cross-section of last year's reports, from a tenants' perspective. They offer pointers and advice on how to improve on the first wave of reports, ensuring this year's documents will truly inform and engage tenants."

The revised toolkit follows the success of the guide Word Association produced last year, which was used by more than 250 landlords.  2010 was the first year such reports – specifically produced for, and with the involvement of, tenants – had to be produced as a requirement of new regulations laid down by the Tenant Services Authority (TSA).
The new toolkit also draws on Word Association's experience of producing 20 such reports last year.  The free pack includes examples of fully compliant, best practice reports from last year, as well as sections covering the TSA guidance, local offers, tenant involvement and performance information. 

Mark Thomas recently gave a presentation about tenant annual reports at the National Housing Federation's Communications and Marketing Conference.

Anyone interested in receiving a copy of the free pack should contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it