Word Association

A free toolkit on producing tenant annual reports in the new era of co-regulation has been launched. The toolkit for housing, tenant engagement and communications professionals has been produced by social housing communications consultancy, Word Association.

2010 was the first year housing providers had to follow new guidelines for reports in response to the Tenant Services Authority’s new regulatory framework.  Chief executive Mark Thomas said: “In the new era of co-regulation tenant annual reports will be more important than ever before.  The reports are now the centrepiece of self-regulation providing the best opportunity to improve tenant scrutiny.

“2010 saw housing providers’ first response to the new guidelines. This year will enable them to build on those foundations to produce more meaningful documents that really do keep tenants informed and involved. The toolkit includes examples of fully compliant, best practice, award-winning reports from last year as well as sections covering:

• The guidance
• Local service offers
• Tenant involvement
• Performance information
• Feedback from 2010

This toolkit follows the success of last year’s guide which was used by over 250 housing professionals.  Word Association produced 20 reports including facilitating tenant events, writing, designing and printing them.  They won a tenant involvement award for one of the reports and were also asked to assess reports for their compliance with the guidelines.  Mark Thomas recently presented at the NHF’s Communications and Marketing Conference about tenant annual reports.

Anyone interested in receiving a copy of the free pack should contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it