With inspection looming whether it be the Care Quality Commission or Ofsted it can be easy to forget that it's people not processes that have the biggest impact on that all important inspection result.
How you communicate with your people – staff, stakeholders and customers – will be central to your success.
Word Association has developed a dedicated inspection communications strategy to help throughout the public sectors before, during and after the process.
The service comprises:
Developing an internal communications strategy to prepare staff for inspection and build the right culture for success. The strategy could include include facilitated away days, culture change programmes, focus groups, internal newsletters and ezines.
Media relations programmes enabling you to generate coverage to offer as evidence to inspectors of customer satisfaction, strong governance, good performance etc.
A range of other activities to ensure your staff are aware of their role and are supported throughout the inspection process.
Communications support when you get the result including maximising the positive media coverage and minimising the negative. Best ways to inform staff, stakeholders tenants and the wider community.
Over the last 10 years we have worked with dozens of public sectors organisations supporting them at every stage in the process.
We’ve also presented on the topic at trade conferences, both regionally and nationally.
If you would like to find out more about this service then call Mark Thomas on 01455 614333 or email firstname.lastname@example.org