Reporting on people, places and partnerships


Client: Newport City Homes

Project: Annual report infographic

We have so far produced four annual reports for Newport City Homes – with each having a different approach and theme, but all putting their tenants at the heart of the process.

The south Wales-based housing association asked us to design, write and produce annual reports which appealed to their tenants and communicated their plans. For the 2014 report we also created a digital ‘infographic’. To involve residents in the process we’ve facilitated meetings with tenants, with their views being fed back to the appropriate teams.

The infographic, which used graphics, images and key wording to provide a digital annual report, was given a ‘resident approved’ stamp by one of their resident involvement groups. It is linked from their website so can be easily downloaded and printed.


Joanna Fairley, Communications and Governance Manager, Newport City Homes, said:

“I am over the moon with the service Word Association has provided. We really enjoyed working with the Word team who were always positive, proactive and easy to work with.”

  • Word Association
  • Atkins Building
  • Studio 7a
  • Lower Bond Street
  • Hinckley
  • Leicestershire
  • LE10 1QU

01455 614333

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