A guiding hand for tenants’ annual reports


Client: Oxford City Council

Project: Annual report for tenants

The graphically appealing tenants’ annual report we created for Oxford City Council followed the ‘toolkit’ guidelines we’d set out to meet the new requirements of the Tenant Services Authority.
We created an invaluable ‘toolkit’ giving guidance to housing providers on how to produce annual reports for tenants.
This followed the Tenant Services Authority (TSA) laying down requirements for social housing landlords to produce an annual report for tenants on how they are meeting new regulatory standards.
Oxford City Council, one of many organisations to download our toolkit, then asked us to design, write and produce an annual report which followed the guidelines we’d set out.
We used colour-coded icons to illustrate each TSA standard, with the text broken up by attractive photos, logos and images. Content was backed up by easy-to-understand charts, with key facts and figures highlighted in each section.


The easy-to-read and comprehensive report for Oxford City Homes met the new TSA regulations. The toolkit we created for housing providers led to more than 100 requests for the kit and requests to produce around 20 annual reports.

  • Word Association
  • Atkins Building
  • Studio 7a
  • Lower Bond Street
  • Hinckley
  • Leicestershire
  • LE10 1QU

01455 614333 [email protected]

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