A fit for purpose intranet
Client: Newport City Homes
Project: Staff intranet
Newport City Homes felt their intranet was no longer fit for purpose, we transformed its navigation, look and content to turn it into a vital and essential tool for their staff.
Newport City Homes (NCH), a housing association in south Wales, told us few colleagues were using their intranet and key information was not being communicated successfully.
To make it fit for purpose, we worked with their IT and communications teams to improve the navigation, look and content of the home page and how they presented their ‘performance dashboard’.
The new-look home page included a clear structure with headline performance figures and a drill down page with more detail, allowing staff to clearly see if they are meeting key targets.
Joanna Fairley, Communications and Governance Manager, Newport City Homes, said: “I am over the moon with the service Word Association has provided. We really enjoyed working with the Word team who were always positive, proactive and easy to work with."